Last updated: 24/12/2025
GrowTrack respects your privacy and takes data protection seriously. This policy explains how we collect, use, store, and protect your personal data when you use GrowTrack.
Who We Are
GrowTrack is a garden intelligence platform operated by GrowTrack Systems Ltd, United Kingdom.
If you have questions about this policy or your data, contact:
Email: support@usegrowtrack.com
What Data We Collect
We collect only data required to run the service.
Account data
• Name
• Email address
• Account preferences
• Subscription status
Garden data
• Gardens, beds, plantings, notes, photos, and tasks you create
• Dates, crop details, and harvest records
Technical data
• Device type
• Browser type
• IP address
• Log and error data
Payment data
• Handled securely by Stripe
• We never store card details
How We Use Your Data
We use your data to:
• Provide and operate GrowTrack
• Personalise garden insights and guidance
• Sync your data across devices
• Manage subscriptions and billing
• Improve product performance and reliability
• Meet legal and regulatory obligations
We do not sell your data. We do not use it for advertising.
AI and Automation
GrowTrack uses AI features to analyse the garden data you provide.
• AI responses are generated using your own garden information
• Your data is not used to train public AI models
• AI outputs exist only to support your use of GrowTrack
Data Storage and Security
Your data is stored securely using industry-standard infrastructure.
• Primary storage uses secure cloud databases
• Daily encrypted backups are stored separately
• Access controls restrict data to authorised systems only
We actively monitor for security risks and failures.
Data Retention
We retain your data only as long as your account remains active.
If you delete your account:
• All personal and garden data is permanently deleted
• Backups are removed in line with retention rules
• Deletion follows GDPR requirements
Your Rights Under UK GDPR
You have the right to:
• Access your data
• Correct inaccurate data
• Delete your data
• Restrict processing
• Request a data export
• Withdraw consent
You can manage most of these directly inside GrowTrack. For other requests, contact support.
Third Party Services
We use trusted providers to operate GrowTrack.
• Stripe for payments
• Email services for account communication
• Cloud providers for hosting and backups
Each provider meets GDPR compliance standards.
Cookies
GrowTrack uses essential cookies only.
• Login sessions
• Security protection
• App functionality
We do not use tracking or advertising cookies.
Changes to This Policy
We update this policy when needed.
If changes affect your rights, we will notify you inside the app or by email.