We are here to help you get the most from GrowTrack.
This page explains how to get support, what we can help with, and what to expect.
How to Contact Support
This is the fastest and only support channel.
We do not provide support through social media or direct messages.
When You Contact Us
To speed things up, include:
• The email linked to your GrowTrack account
• A clear description of the issue
• What you expected to happen
• What actually happened
• Screenshots if relevant
Clear details help us resolve issues faster.
Support Hours
Support is monitored Monday to Friday.
UK business hours.
We aim to respond within 48 hours.
Most queries are answered sooner.
Response times may be longer during major updates or peak periods.
What We Can Help With
• Account access issues
• Subscription and billing questions
• Feature usage and clarification
• Bug reports and unexpected behaviour
• Data or privacy requests
If something looks wrong, tell us. We take issues seriously.
What We Cannot Help With
• General gardening advice outside GrowTrack features
• Personalised crop guarantees or outcomes
• Issues caused by third-party tools or devices
• Requests to modify or access another user’s data
GrowTrack provides guidance and tools. Final decisions remain yours.
Bug Reports
If you believe you have found a bug:
• Describe the steps that caused it
• Include the page or feature name
• Attach screenshots if possible
We actively track and prioritise bugs based on impact.
Data and Privacy Requests
For requests related to your data, including:
• Data access
• Corrections
• Account deletion
• GDPR requests
Email support@usegrowtrack.com from your registered email address.
We may need to verify your identity before acting.
Service Updates
Planned maintenance and major updates are communicated inside the app.
We recommend keeping notifications enabled so you do not miss important information.
Abuse of Support
We expect respectful communication.
Abusive, threatening, or repeated bad-faith messages may result in restricted or terminated support access.